Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused,unopened and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
We will only replace items if they are defective or damaged. A Return Authorization number is required before returning. To obtain a RA number, please email us at: info@abseconpoolsupplies.com
If you are returning more expensive items, you may consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@abseconpoolsupplies.com
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
Do not return unless you have a Return Authorization number. Once a RA number is issued, please ship your return to: ABSECON POOL SUPPLIES 921 WHITE HORSE PIKE ABSECON, NJ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at info@abseconpoolsupplies.com for questions related to refunds and returns.